Ruby & James Privacy Policy
Ruby & James (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online or offline. By using our website, submitting your details, or engaging our services, you agree to this policy. This policy may be updated periodically, and the latest version will always be available on our website.
Scope
This Privacy Policy applies to all personal information collected by Ruby & James, whether through our website, social media, lead ad forms, email, or other channels. It covers how we collect, use, store, and disclose personal information about clients, suppliers, and website visitors.
Information We Collect
We collect personal information that is reasonably necessary to provide our services and communicate with you. This may include your name, contact details, event information, business details, or any other details you choose to provide. Information may be collected when you make an enquiry, book our services, submit a form, engage with us on social media, or respond to our marketing campaigns.
We may also collect non-identifiable data such as your IP address, device type, and browsing activity to help us improve website performance and marketing.
How We Use Your Information
We use your information to respond to enquiries, deliver our event styling and design services, process bookings, and maintain client and supplier relationships. We may also use your information for marketing purposes, such as sending you updates, offers, or event inspiration, but you can opt out at any time.
Lead Ads and Social Media
When you submit your details through a lead ad on platforms such as Facebook or Instagram, that information is sent directly to Ruby & James. We use this data solely to respond to your enquiry, provide quotes, and share relevant information about our services.
Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and support our marketing campaigns. We may use services such as Google Analytics to better understand how visitors use our site. You can control or disable cookies through your browser settings, but some features may not work as intended.
Disclosure of Information
We do not sell your personal information. We may share it with trusted third parties only when necessary, such as suppliers, contractors, IT service providers, or marketing platforms, to deliver services or improve your experience. We may also disclose information when required by law. In cases where information may be shared overseas (for example, via global marketing or analytics tools), we take reasonable steps to ensure your privacy is protected.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. When your information is no longer needed, we securely destroy or de-identify it, unless we are required by law to retain it (usually for up to seven years).
Access, Corrections, and Deletion
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate or outdated. You may also request that your information be deleted, subject to legal obligations. We may ask you to verify your identity before processing requests.
Opting Out
You can unsubscribe from our marketing emails or withdraw consent for communications at any time by following the instructions in our emails or contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or business requirements. Please review this page regularly for the latest version.
Contact Us
If you have questions, concerns, or complaints about how we handle your personal information, please contact us:
Ruby & James
hello@rubyandjames.com.au
www.rubyandjames.com.au